TERMS & CONDITIONS

The following General Terms & Conditions concern the offer and sale of products on the website www.artzul.com, owned and maintained by Artzul ApS, Store Strandstræde 18A, 3., 1255 Copenhagen K., Denmark.

VAT no. DK-36706678.

Requests for further information should be addressed to info@artzul.com


TRADEMARKS & COPYRIGHT

All product designs, product names and content included on this website are protected by international copyright laws. You are not permitted to use any product designs, product names or trademarks presented on this site for commercial gain without prior written consent from Artzul ApS.

These terms and conditions are subject to the laws of Denmark and any dispute related to this website, its services or these terms and conditions shall be settled by the courts of Denmark.

PRIVACY POLICY

We respect your privacy and we will never sell, rent, lease or give away your information to any third party. The personal information you forward to Artzul ApS webshop will only be used in order to fulfill the undertakings Artzul ApS have and to assure you the best service possible.

CUSTOMER PROTECTION LEGISLATION

Artzul ApS offers 2 years customer protection legislation according to Danish law. This warranty covers manufacturing faults only, not wear and tear from regular use or damages due to mistreatment or lack of maintenance.

Artzul ApS requires customers use the recommended FILA products for installation and maintenance. Any faults due to the use of other branded maintenance products will not be covered by the customer protection legislation.

Please note all products are handmade and may vary slightly in appearance. Variations in colour will not count as manufacturing fault.

We do not refund money and will provide the customer with one of the following (at our right): repair, new product(s) or credit.

PRODUCT AVAILABILITY AND PRICES - DISCLAIMER

Artzul ApS strives to provide accurate and updated content on this website. Unfortunately, there may occasionally be price changes, sold out goods and other unintentional errors on our site. We reserve the right not to be held liable for these errors or changes and neither Artzul ApS, nor any employee or representative of Artzul ApS can be held liable for damages arising from the use of this website or the products sold here.

LIABILITY - DISCLAIMER

Artzul Aps are unable to accept responsibility for lost working time and recommend goods are ordered well in advance of any project start dates. 

APPLICABLE LAW

Any dispute arising between a customer and Artzul ApS will be settled in accordance with the laws of Denmark.

VAT, CUSTOMS AND IMPORT DUTIES

If your delivery country charges customs or import duties, these will be charged once the package reaches the destination country. You will have to pay these charges. This also applies to the purchase of gifts or other purchases made on behalf of another recipient.

Please contact your local customs office for further information.

CANCELLATION

It is possible to cancel your order if production has not yet started. Normally production will start 2-3 business days after you place the order. Please contact Artzul directly on info@artzul.com for further assistance.

INSTALLATION

We have free downloadable installation guides available from our website.  Installations should only be carried out once the relevant guide has been read and understood by the installer.

We always recommend using a professional tiler. FILA products are required for the installation and maintenance of all tile products.

CUSTOMER SERVICE

Our office hours are 10-16, Monday-Friday. We are closed on bank and public holidays and weekends.

 

 PAYMENT OPTIONS

Artzul offers a number of payment methods, depending on your order size and delivery country.

First time buyers, international customers and all orders under 12 sqm require full payment upfront. 


Invoice

All orders over 12 square metres demand 50% payment upon placement of the order and 50% payment upon receipt. The full amount should be paid within 10 working days after delivery.

Orders under 12 square metres require full payment upon order.

Orders to countries other than Denmark requires full payment upon order.


Credit/debit cards

We accept Visa, Mastercard and Dankort using Swipe© and iZettle payment technology. All information is encrypted using SSL encryption, which prevents unauthorised access to card details.


Cash

Cash upon payment in Showroom (Artzul ApS, St. Strandstræde 18A, 3. TV. 1255 Copenhagen, Denmark)